Cancellation & Rescheduling Policy
Cancellation & Rescheduling Policy
The Royal Experience
At The Royal Experience, every appointment is reserved with intention. Whether you are booking a customized facial, massage therapy session, body treatment, or combination service, time is set aside specifically for you.
As a solo service provider, maintaining a consistent schedule allows me to prepare for each client, provide personalized care, and give every appointment the attention it deserves.
I understand that unexpected situations happen and schedules sometimes change. This policy explains how cancellations, rescheduling, deposits, late arrivals, and missed appointments are handled.
By booking an appointment with The Royal Experience, you agree to the terms disclosed during the booking process, subject to applicable law.
1. Cancellation Notice Requirement
The Royal Experience requires at least 24 hours' notice for all appointment cancellations and rescheduling requests.
This applies to all appointment types, including:
Customized facials and advanced skincare services
Massage therapy sessions
Back facials and body treatments
Combination services
Consultations
Appointments booked using promotional offers or prepaid service credits
Providing advance notice gives us the opportunity to offer the appointment time to another client.
To cancel or reschedule, please use the available booking system or contact The Royal Experience directly. A cancellation request is not considered confirmed until it has been received through an approved communication channel.
Please do not assume that a voicemail, email, or message sent through an unrelated social media account has been received. When possible, use the official booking system or contact method provided with your appointment confirmation.
2. Deposits & Deposit Transfers
A deposit may be required to secure your appointment. The amount and applicable terms will be disclosed before payment.
Your deposit is applied toward the total cost of your scheduled service unless otherwise stated.
Deposits may be transferred toward a future eligible service when you cancel or reschedule with at least 24 hours' notice. Deposits are not redeemable for cash, except where a refund is required by law.
When a cancellation or rescheduling request is received with less than 24 hours' notice, the deposit may be forfeited under the terms disclosed at booking and to the extent permitted by law.
If a deposit is forfeited, a new deposit or full prepayment may be required to secure another appointment.
Deposit transfers are subject to appointment availability and the terms of the original purchase. Any restrictions on the number of transfers, eligible services, or transfer deadlines must be disclosed before the original payment is made.
3. Late Cancellations
A late cancellation occurs when you cancel or request to reschedule less than 24 hours before your scheduled appointment.
Late cancellations affect our ability to fill reserved appointment times, prepare for scheduled treatments, and serve other clients who may be waiting for an opening.
If you cancel within the 24-hour window:
Your deposit may be forfeited under the disclosed booking terms.
Your deposit may not qualify for transfer to a future appointment.
A new deposit or full prepayment may be required for future bookings.
Repeated late cancellations may result in restrictions on future booking privileges.
Any amount retained or charged must be consistent with the terms accepted at booking and applicable law. A cancellation charge will not be imposed if it was not properly disclosed or if it is otherwise prohibited by law.
We understand that emergencies can happen. If an unexpected situation prevents you from attending, please contact us as soon as possible. Exceptions may be considered on a case-by-case basis.
4. No-Show Policy
A no-show occurs when a client fails to attend a scheduled appointment without providing notice before the appointment begins.
When an appointment is missed without notice, the reserved time cannot generally be offered to another client at short notice.
For no-show appointments:
The deposit may be forfeited under the disclosed booking terms.
Prepaid service credits may be subject to the applicable no-show terms, to the extent permitted by law.
A new deposit or full prepayment may be required before another appointment is confirmed.
Repeated no-shows may result in a refusal of future bookings.
If you know you cannot attend, please contact us before your scheduled appointment time, even if you are unable to provide the full 24 hours' notice.
We reserve the right to review exceptional circumstances individually.
5. Rescheduling Appointments
We understand that plans change, and we want to provide reasonable flexibility when possible.
Appointments may be rescheduled with at least 24 hours' notice, subject to availability.
When you reschedule within the required notice period, your eligible deposit may be transferred toward the new appointment or another eligible service.
Requests made with less than 24 hours' notice may be treated as late cancellations. Your deposit may be forfeited, and a new deposit may be required.
Please confirm your new appointment date and time before considering the change complete.
6. Late Arrivals
Please arrive 5–10 minutes before your appointment to allow time to settle in and complete any required paperwork.
If you arrive late, your treatment may need to be shortened to avoid delaying the next scheduled client. The original service price will generally remain applicable.
Clients arriving more than 15 minutes late may need to reschedule if there is insufficient time to perform the service safely and appropriately.
If your appointment cannot proceed because of your late arrival, the applicable cancellation policy may apply.
Please contact us as soon as possible if you anticipate running late. We will communicate whether your appointment can still be accommodated.
7. Prepaid Services, Packages & Promotional Appointments
Appointments purchased through prepaid packages, promotional offers, special pricing, or combination services are subject to the cancellation terms disclosed at the time of purchase.
If you cancel or reschedule within the required notice period, eligible service credits may be transferred or rebooked according to the applicable terms.
Late cancellations and no-shows may result in the loss of an appointment credit when that consequence was clearly disclosed before purchase and is permitted by law.
Any expiration dates, transfer restrictions, or limitations on promotional services must be disclosed at the time of purchase.
Gift cards and gift certificates may be subject to separate legal requirements. Nothing in this policy overrides applicable restrictions on expiration dates, fees, refunds, or other consumer rights.
8. Cancellation by The Royal Experience
Occasionally, unforeseen circumstances may require The Royal Experience to cancel or reschedule an appointment.
If we need to cancel your appointment, we will notify you as soon as reasonably possible and work with you to arrange a new appointment when appropriate.
If we cannot provide the service as agreed, we will offer rescheduling or an appropriate refund or other remedy as required by applicable law and the circumstances.
Clients will not be penalized for a cancellation initiated by The Royal Experience.
9. Illness, Emergencies & Treatment Safety
Your health and safety are important to us. If you become ill or experience a circumstance that may make your scheduled treatment unsafe or inappropriate, please contact us before arriving.
For certain conditions, skin reactions, injuries, or other health concerns, a treatment may need to be postponed or modified.
If you are unable to receive your scheduled service for a safety-related reason, we will discuss the available options based on the circumstances, the applicable booking terms, and any legal requirements.
Please provide as much notice as possible. Emergency circumstances may be reviewed individually, but exceptions are not guaranteed.
10. All Sales Are Final & Refunds
All sales are final under our general policy. Deposits are nonrefundable except where required by law or otherwise expressly provided in the applicable purchase terms.
Eligible deposits may be transferred toward future services when the cancellation and rescheduling requirements are met.
A change of mind, failure to attend, or decision not to use a purchased service does not automatically entitle a client to a refund.
However, this policy does not eliminate rights or remedies that cannot legally be waived. Any required refund or other remedy will be provided in accordance with applicable law.
11. Repeated Cancellations & Future Bookings
We recognize that unexpected changes happen. However, repeated late cancellations, no-shows, and last-minute rescheduling may affect our ability to offer appointment times reliably.
If a pattern of missed or late-canceled appointments occurs, The Royal Experience may require full prepayment, require a deposit under its standard booking terms, or decline future bookings where appropriate and permitted by law.
Any new booking conditions will be communicated before the next appointment is confirmed.
12. How to Cancel or Reschedule
To help ensure your request is received:
Review your appointment confirmation for the official booking link or contact details.
Submit your cancellation or rescheduling request as soon as possible.
Include your name, appointment date, scheduled time, and service.
Confirm that your request has been received and, if applicable, that a new appointment has been scheduled.
Please retain your confirmation for your records.
13. Policy Acknowledgment
By completing a booking, you acknowledge that you have had the opportunity to review the cancellation, deposit, rescheduling, late arrival, and no-show terms presented to you before payment.
These policies are intended to provide clear expectations for both clients and The Royal Experience. They will be applied consistently, subject to applicable law and any specific terms disclosed at purchase.
Thank You for Understanding
Thank you for respecting the time and preparation that go into every appointment at The Royal Experience. Your cooperation helps us maintain a thoughtful, reliable, and elevated experience for every client.
We appreciate your business and look forward to welcoming you.
The Royal Experience
Your skin. Your wellness. Your experience. Always royal.
