Privacy Policy

The Royal Experience

Effective Date: August 26, 2023
Last Updated: October 1, 2026

At The Royal Experience, your privacy matters. We are committed to treating your personal information with care and transparency, whether you are booking a facial, receiving massage therapy, purchasing skincare products, completing a consultation, or browsing our website.

This Privacy Policy explains how The Royal Experience collects, uses, stores, and shares personal information when you visit www.theroyalexperience.co, schedule an appointment, communicate with us, or purchase our services or products.

By using our website or interacting with our business, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular use of information, we will obtain that consent separately.

1. Information We Collect

We collect information that is reasonably necessary to operate our business, provide requested services, process transactions, communicate with clients, and maintain appropriate business records.

A. Personal Identification Information

Depending on your interaction with us, we may collect:

• First and last name

• Email address

• Telephone number

• Billing and appointment information

• Communication preferences

• Other information you voluntarily provide

B. Appointment & Booking Information

When you schedule an appointment, we may collect:

• Selected service and appointment duration

• Appointment date and time

• Booking and cancellation history

• Deposit and payment status

• Service preferences

• Appointment-related communications

• Information necessary to administer packages or eligible prepaid services

This information helps us manage appointments, communicate changes, enforce disclosed booking policies, and provide the services you request.

C. Skincare, Massage & Consultation Information

To determine whether a service is appropriate and provide personalized care, we may collect information through consultation forms, intake questionnaires, and direct communications.

Depending on the service, this may include:

• Skin type, concerns, and treatment goals

• Current skincare products and routines

• Reported allergies and sensitivities

• Relevant medical history or health conditions

• Medications and information about recent procedures

• Relevant injuries, discomfort, or physical limitations

• Treatment history and client-reported responses

• Informed consent and treatment documentation

Some of this information may qualify as sensitive personal data under applicable privacy laws.

We use this information only for appropriate purposes, such as evaluating treatment suitability, planning and providing services, maintaining relevant records, communicating about your care, and meeting legal or professional obligations.

Please provide only information relevant to your service and disclose sensitive information through the designated intake or consultation process whenever possible.

D. Payment & Transaction Information

When you purchase services or products, we may collect transaction details such as the amount paid, date of purchase, payment status, and transaction reference.

Payments may be processed through third-party booking or payment providers. Those providers may collect payment card details and other information under their own privacy and security practices.

We do not intentionally collect or retain complete payment card numbers or security codes through our own records unless a particular payment arrangement lawfully requires it and appropriate safeguards are in place.

E. Website & Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the website platform and tools in use.

This may include:

• IP address and approximate location derived from it

• Browser type and device information

• Pages visited and interactions with website features

• Referral sources and general usage information

• Cookie identifiers and similar tracking information, where enabled

This information may help us maintain website functionality, understand visitor activity, improve the user experience, and protect against fraudulent or unauthorized activity.

F. Communications & Marketing Information

If you contact us, subscribe to our email list, or opt in to receive promotional messages, we may collect your contact details, message content, communication preferences, and subscription status.

This information allows us to respond to questions, provide requested updates, share relevant offers, and manage communication preferences.

You can opt out of promotional communications as described in Section 6.

2. How We Use Your Information

The Royal Experience may use personal information for the following purposes:

Providing services. To assess treatment suitability, personalize skincare and massage services, document relevant treatment information, and communicate about your appointment.

Managing appointments. To schedule, confirm, reschedule, and cancel appointments and administer deposits, payments, packages, and applicable booking policies.

Processing purchases. To complete transactions, maintain order records, respond to product concerns, and administer eligible refunds, replacements, or other remedies.

Communicating with you. To respond to inquiries, send appointment confirmations and reminders, provide service instructions, and address client concerns.

Marketing and promotions. To send newsletters, business updates, promotional offers, and information about services or products when permitted by law and consistent with your communication preferences.

Improving our business. To understand website usage, improve our services, evaluate customer experience, and develop relevant offerings.

Protecting our business and clients. To detect suspected fraud, address security incidents, enforce applicable policies, and protect the rights and safety of clients and our business.

Meeting legal obligations. To maintain required records, respond to lawful requests, and comply with applicable laws and professional requirements.

We do not intend to use sensitive consultation or health-related information for unrelated advertising purposes.

3. Cookies & Similar Technologies

Our website or its third-party providers may use cookies, pixels, analytics tools, or similar technologies to support website functionality and understand how visitors interact with our content.

Depending on the tools enabled, these technologies may be used to:

• Remember preferences

• Support booking and website features

• Measure website traffic and performance

• Understand the effectiveness of marketing campaigns

• Support advertising or retargeting, if implemented

You may be able to manage cookies through your browser settings or available website consent tools.

Disabling certain cookies may affect some website features.

Where required by law, we will obtain consent before using nonessential tracking technologies or engaging in other data processing that requires consent.

4. How We Share Information

The Royal Experience does not sell personal information for money as part of its stated business practices. We may share information in limited circumstances necessary to operate our business, provide requested services, or meet legal obligations.

A. Service Providers

We may share relevant information with third-party providers that help us operate our business, including providers of:

• Website hosting and maintenance

• Appointment scheduling and booking

• Payment processing

• Email and text messaging

• Customer relationship management

• Website analytics and marketing tools

• Data storage and security

These providers may process information on our behalf to perform their services. Where required, we will use appropriate contractual and security measures.

B. Client-Requested Services

We may share information when you request or authorize us to do so, such as when information must be provided to complete a transaction or facilitate a service you have requested.

C. Legal & Safety Requirements

We may disclose information when reasonably necessary to comply with applicable law, respond to valid legal process, protect the rights or safety of individuals, investigate suspected fraud, or establish or defend legal claims.

D. Business Transactions

If our business undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

E. Third-Party Marketing & Advertising

We do not authorize the sale of client consultation or health-related information to advertisers.

If we use third-party advertising, analytics, or social media tools that involve sharing personal information for targeted advertising or another regulated purpose, we will provide any required disclosures and choices under applicable law.

We encourage you to review the privacy policies of third-party services you use to interact with us.

5. How We Protect Your Information

We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

Depending on the information and systems involved, these measures may include restricted access, account security practices, secure service providers, and appropriate administrative and technical safeguards.

However, no website, electronic communication, or storage system can be guaranteed to be completely secure.

You are encouraged to use secure communication channels when providing personal information and to avoid including unnecessary sensitive information in ordinary email or social media messages.

If a data security incident occurs, we will take appropriate steps and provide any notices required by applicable law.

6. Email, Text Messages & Marketing Preferences

If you subscribe to our email list or consent to receive promotional text messages, we may send updates about services, skincare products, special offers, events, and business announcements.

You can opt out of promotional emails by using the unsubscribe link included in the message.

For promotional text messages, you may reply STOP where that option is supported or follow the instructions provided in the message.

Opting out of marketing communications does not necessarily stop essential service communications, such as appointment confirmations, schedule changes, payment notices, or other messages necessary to fulfill a transaction.

We will honor applicable consent, opt-out, and messaging requirements.

7. Your Privacy Rights

Depending on your location, the information involved, and applicable law, you may have rights regarding your personal information.

These rights may include the ability to:

• Request confirmation of whether we process your personal information

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of eligible personal information

• Request a copy of certain information in a portable format

• Opt out of certain processing for targeted advertising, the sale of personal data, or qualifying profiling

• Withdraw consent where processing depends on consent

These rights are subject to applicable legal requirements and exceptions. For example, we may need to retain certain transaction, consent, or business records to meet legal obligations or establish and defend legal claims.

How to Submit a Privacy Request

To submit a privacy request, contact us using the privacy contact information provided in Section 12.

Please describe your request and identify the information or interaction it concerns. We may need to verify your identity or authority before fulfilling the request.

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